The first day of The 3rd Global ContactForum, March 12th, is  given-over  to full-day workshops on topics of vital interest to the contact center and sourcing professional led by seasoned instructors who are experts in their respective fields.

Workshops include Effective Contact Center Management, our most popular and requested session, which offers a comprehensive overview of the fundamental skills and tools that today's manager needs to run a Contact Center efficiently & profitably.

Other workshops will cover crucial topics such as Emotional Intelligence, Social Media,  CRM &  CEM, Quality Leadership, Human Resource Management, Metrics and others.

This is an excellent way to begin your 3d Global ContactForum learning experience.