3rd Global ContactForum






		Daniel Sieberg				Becky Carroll
		Award-winning tech & science correspondent /host/ author				Author, NBC TV contributor, lecturer UC San Diego
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		Maria Eugenia García				Dave Carroll
		President Mexican Teleservices Institute IMT
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		Keith Fiveson				Anupam Govil
		Global Contact Center , IT & BPO Consultant				President, Avasense & Partner, Avasant
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		Swami Swaminathan				Joseph Wong
		CEO and Managing Director Infosys BPO				Vice President, Global Business Development and Client Services, PCCW Teleservices, Inc.
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		Briseida Valdéz				Catriona Wallace
		Director Call Center HSBC, "Success Case" /Mexico				Director Fifth Quadrant, callcentres.net
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		Edward Basquez				Jonathan Somoza
		Director nVoq
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		Ma. Luisa Rocha Hernández				Valeria Pérez Silveira

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		Miguel Alejandro Ortiz Millán				Ing. Higinio Sánchez Campoy

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		Ana Karina Quessep				Elba Castañeda

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		Juan Pablo Tricarico				Vilnor Grube

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		Eduardo Cocina Hernández

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