The 3rd Global ContactForum will offer Customer Contact professionals and suppliers a wealth of learning, networking and business opportunities through a comprehensive 3 day program of work-shops, keynote & simultaneous conference tracks, case studies & best practices presentations, exhibit hall, networking sessions, guided site tours and much more.

Pre-Conference Workshops
Full-day hands-on workshops on topics of key importance to today’s contact center mangers, led by experienced instructors and specialists.

Thought Leader’s Networking Cocktail
Network in a charming & intimate setting with peers, colleagues and thought leaders the evening of March 14 th.

Keynote Conferences
Industry thought leaders and experts from around the world will share the latest trends, developments, strategies and technologies for the Contact Center & BPO industries.

Simultaneous Conference Tracks
Concurrent sessions led by recognized Contact Center specialists on the most relevant and timely topics for Contact Center professionals.

Case Studies & Best Practices
Leading companies from around the globe will share the lessons learned from their real-world experiences in transforming their customer interactions and BPO initiatives.

Expo ContactForum Exhibit Hall
Over 85 exhibitors will showcase the latest products, services and technologies for the Contact Center & BPO industries in an interactive and dynamic Exhibit Hall.

7th Annual Excellence in Contact Centers Awards
The 7th edition of the Excellence in Contact Center Awards Ceremony will take place the evening of March 13th to recognize outstanding performance by individuals, companies, institutions and organizations in Mexico that have achieved remarkable success in their respective Customer Contact fields.

1st Annual Latin American Best Organizations in Customer Interaction Awards & Dinner
The Global ContactForum is proud to host the 1st Annual Latin American Best Organizations in Customer Interaction Awards honoring companies from Mexico, Colombia, Brazil and Argentina who have achieved excellence in customer contact in their respective countries.

Networking Opportunities
Connect with colleagues and peers from around the world in the different networking opportunities that the Global ContactForum offers.

Guided Site Tours
Join us on March 15th to visit several leading Contact Centers and learn first-hand what cutting-edge companies are doing to interact with and satisfy their customers.