Executive with 20 years on banking services, experience on Directive positions focused into customer service and relationship. Head of Direct Channels: Branches, Contact Centre
9 years of experience as Head of Customer Care & Sales Contact Centre, responsible for teams with more than 1000 FTEs
Broad experience on customer relationship strategies and customer care model development focused into strengthen business relationship to achieve an outstanding customer experience
Project Management for Direct Channels transformation
Third Party (outsourced) Sales Channels Management and Administration
Nowadays Head of Contact Centre HSBC MX |
